You can use the DirectX Diagnostic Tool (DxDiag) in Windows to gather system information that might be helpful for troubleshooting.
To use DxDiag to gather system information:
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Press the Windows key + R to open the Run window. Type
dxdiag /dontskip /whql:off /64bit /t %userprofile%/Desktop/DxDiag.txtthen press Enter.
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After 5-10 seconds, a file named
DxDiag.txtwill be created on the Desktop. This file contains information about the system. 
If you prefer to use the graphical interface of DxDiag to gather system information:
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Press the Windows key + R to open the Run window.
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In the Run window, type
dxdiagthen press Enter. - 
Click Save All Information to save the system information to a text file.